Thoughts

emotional intelligence

E.I. E.I. Oh! – Unpacking the Barnyard of Emotional Intelligence

Old MacDonald had a farm… In terms of corporate HR buzzwords, there’s one that really gets the hair on the back of my neck to stand up, every single time it’s mentioned. No, it’s not ‘engagement‘. It’s not ‘empathy‘. It’s not ‘resilience‘. It’s ‘E.I.‘, aka ‘Emotional Intelligence‘. But why do I have such a strong […]

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resilience

The Resilience Paradox: Why Building Toughness Might Be Missing the Point

Corporates are real quick to latch onto new buzzwords in the HR sphere and start using them as the gospel, especially when it comes to how they present themselves and their ‘ethos’ to the world. ‘Engagement’, ‘Empathy’, ‘Integrity’, ‘Diversity’, and so on. Great words and great ingredients to any workplace, don’t get me wrong. But

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coaching

Essential tips on ‘Team Dynamics’: How Constructive Disagreement Drives Success

The most effective teams are not those without problems, but those who navigate their dysfunctions most effectively. I was recently thinking about team dynamics, the makeup of a good team, and somehow got lost in thought about a movie I haven’t seen in ages: The Dirty Dozen (1967). A band of misfits, who came together

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coaching

The Essence of Workplace Coaching: Helping People Navigate Everyday Challenges

Coaching is an everyday thing in your personal life and in your workplace. Whether you know you’re doing it or not, at some point of the day, you’re either coaching someone, someone is coaching you, or you’re coaching yourself through a problem or situation you’re facing. You don’t have to be a “coach” to “coach”.

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storytelling

The Serial Effect: Creating Addictive Learning with Episodic Storytelling in L&D

Talking with friends the other day about favorite series, movies, and the like. Trying to figure out the series that made the biggest impact on us; which one had the most hooks, the most cliffhangers, the best storytelling style, that kind of thing. And for me, whenever I think of episodic cliffhangers, I always spit

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behavioral style

Decoding Behavioral Styles: Hack Your Work Relationships

How behaviors manifest themselves is an incredibly complex topic. Behavioral styles help bring simplicity to the forefront. Why does he keep interrupting me? After all, I’m patient when he’s talking! Why is she so stuck on the details? I just wanted to share an idea! He’s just so over the top and talkative, I can’t get anything

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dissonance

Rock n’ Roll Leadership Lesson #1: Embrace the Dissonance

From Radiohead, to Metallica, to Slayer, and all other musical genres, the beauty of utilizing dissonance emerges when it is followed up with a harmonious resolution. Dissonance is a clash of two or more notes, a conflict in harmony, which creates a tension that leaves the listener in a state of apprehension and angst. Some

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customer service

I Asked My Bank for a Potato: 3 irritating tales of companies that missed the customer service memo

In a world where businesses should be bending over backward to kiss the feet of their customers, thanks to Clayton Christensen’s Jobs to Be Done theory, I’ve stumbled upon three companies that seem to be sprinting triumphantly in the wrong direction. Their customer service—or the tragic lack thereof—has not only left me pulling my hair

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